鶹AV

Self-Service Banner

Important FAQs

Self-Service Banner provides students, faculty, and staff access to personal information, student records, financial aid information, pay information and tax forms.

New-Self-Service Banner

Getting Started

  • What is my 鶹AVID?

    Your 鶹AVID is a nine-digit identification number beginning with a capital “L”. (Ex: L20098765). Use your 鶹AVID and PIN to log in to Self-Service Banner to access your personal information, student records, payment, financial aid information, pay information and tax forms.

    Current and accepted students can locate their 鶹AVID on the front of the CardinalOne Card or acceptance letter.

  • How do I log into Self-Service Banner for the first time?
    1. Go to 鶹AV.edu, click LU Connect, click Students or Faculty/Staff, click Self-Serv Banner.
    2. Log in to Self-Service Banner with your 鶹AVID and PIN, using your six-digit birthdate as your PIN. (For example, if your birthday is May 18, 1995, your six-digit birthdate is 051895.)
    3. You will be immediately prompted to change your PIN.
    4. You will also need to create a security question for use later to reset your PIN, if you forget it.
  • How do I retrieve my LEA username in Self-Service Banner?
    1. Go to 鶹AV.edu, click LU Connect, click Students or Faculty/Staff, click Self-Serv Banner.
    2. Log in to Self-Service Banner with your 鶹AVID and PIN.
    3. Click Personal Information.
    4. Click Change Your Pin OR Recover LEA Username and Password.
    5. Scroll down until you see your LEA Username.

Personal Information

  • How do I request a change to my name or social security number?

    Contact the Registrar's Office at (409) 880-8363 for name and social security number changes.

  • How do I update my mailing address and phone number?
    1. Go to www.鶹AV.edu, click LU Connect, click Students or Faculty/Staff, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Personal Information
    4. To update addresses and phones, click Update Addresses and Phones
    5. Click Current or Primary to update the desired information
    6. Click Submit to finalize the updates
  • How do I update my email address?
    1. Go to www.鶹AV.edu, click LU Connect, click Students or Faculty/Staff, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Personal Information
    4. Click Update Email Addresses
    5. Select the type of email from the drop-down list and click Submit
    6. Type the email address and click Submit
  • How do I change my security question in Self-Service Banner?
    1. Go to www.鶹AV.edu, click LU Connect, click Students or Faculty/Staff, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Personal Information
    4. Click Change Security Question
    5. Type in your PIN
    6. Type in your Security Question and Answer
    7. Click Submit

Student Information

  • How do I view holds?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Student
    4. Click Student Records
    5. Click View Holds
  • How do I view classes that are being offered?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Student
    4. Click Registration
    5. Click Look Up Classes
    6. Select a term and click Submit
  • How do I add or drop a class online?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Student
    4. Click Registration
    5. Click Add or Drop Classes

    If you are unable to add or drop classes online, contact the Add/Drop office on campus at (409) 880-8542 for further assistance.

  • How do I view my grades?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Student
    4. Click Student Records
    5. Click Final Grades
    6. Select a term from the drop-down box and click Submit

Financial Aid

  • How do I view financial aid information?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Financial Aid

    Within Financial Aid you will be able to check your financial aid status, eligibility, accept your awards and view general financial aid information.

  • How do I view financial aid rewards?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Financial Aid
    4. Click Award
    5. Click Award for Aid Year
    6. Select the appropriate aid year from the drop-down list and click Submit

    The Service Desk cannot assist with accepting awards. If you have been told that awards are available but do not see any, you will need to contact the Financial Aid office for assistance at (409) 880-8450.

  • Can I contact the Financial Aid Office while in Self-Service Banner?

    Yes, click Financial Aid and click Email Financial Aid Office.

  • How do I identify missing financial aid documents?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Financial Aid
    4. Click Eligibility
    5. Click Student Requirements
    6. Select the appropriate award year from the list and click Submit

Payments

  • How do I view my account summary?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Student
    4. Click Student Account
    5. Click Account Summary
    6. For previous balances, click Account Summary by Term and select the term
  • How do I view payments?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Student
    4. Click Student Account
    5. Click Statement and Payment History
  • How do I make a payment?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Student
    4. Click Student Account
    5. Click Account Summary
    6. Click To Make a Payment by Credit Card or Electronic Check to access the Touchnet Bill payment page

Faculty/Staff Information

  • How do I access my pay information?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Employee
    4. Click Pay Information
    5. To view your direct deposit allocation, earnings history, pay stub and other pay information, click the desired link
  • How do I view current and past pay stubs?
    1. Go to www.鶹AV.edu, click LU Connect, click Students, click Self-Serv Banner
    2. Log in to Self-Service Banner with your 鶹AVID and PIN
    3. Click Employee
    4. Click Pay Information and click Pay Stub
    5. From the drop-down box, select the desired year and click Display
    6. Select the desired Pat Stub Date to view and print